Returns & refunds

6) Returns and refunds 1. Buyer wishing to cancel an order before receiving a Dispatch Confirmation should contact Seller as soon as possible to receive a full refund. 2. As a consumer, under the current UK Consumer Contracts Regulations, you have a legal right to cancel a contract, and receive a refund. This starts from the date of the Dispatch Confirmation (the date on the e-mail sent to confirm Seller's acceptance of your order, which is the date the contract is formed). This right expires at the end of 14 days after the day you receive the artwork. 3. To cancel your contract just let Seller know you have decided to return the art. You should e-mail Emma at emma.cassidy1@googlemail.com. Please include details of your order, and your return will be effective from the date you send the e-mail. 4. Where possible, returns must be made in the original packaging taking care to ensure the Artwork's safety in transit. Customers responsibility. Your refund will be the price you paid for the Artwork. 5. Since each piece of Artwork is an original handmade item, returns are only accepted where required by Consumer Law, or by prior agreement with Seller. 6. Non-returnable Artwork specifically includes a. Commissioned Artwork b. Personalised Artwork Please note that reductions to your refund will be made to take into account any damage caused to the Artwork after you took possession. Refunds will be processed after the Artwork has been safely received and inspected. 7. The delivery costs you have paid will also be refunded, up to a maximum of the Seller's original delivery cost. Any concerns, please contact Seller. 8. You will be responsible for the cost for returning Artwork, unless the reason for return is damaged or not as described. 9. You may receive advice about your legal rights in relation to Artwork damaged, or not as described from your local Citizens' Advice Bureau or Trading Standards Office. 10. To the fullest extent permitted by law, the Seller's liability shall be limited to the purchase price of the Artwork. 11. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. 12. Nothing in this policy affects your statuary rights.